Privacy policy
We are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. This document outlines how www.kl-ed.al collects and manages data.
Personal information
Our website does not store any personal information automatically. We only gather personal information that you willingly provide through our contact form. If you submit a contact form you opt-in to us storing your information. The information is strictly used to contact you and is stored on a secure third-party server by one of our service providers. If you would like to remove your information from our database we kindly ask you to contact us through the email adress at the bottom of this page.
Cookies
Our website uses cookies to provide anonymous tracking data for the third-party applications Google Analytics and Hotjar. Cookies are small text files that are stored on your device (computer, smartphone or tablet) to help track activity across a specific website. We use this data to to better understand our visitors’ needs and to optimize our service and the user experience.
Google Analytics
The cookies used by Google Analytics helps us measure the performance of our site and improve the above mentioned factors. All information these cookies collect is aggregated and therefore totally anonymous. The cookies collect data about your browser and how you behave on our webiste, not about you personally. The cookies in use are listed below.
- _gid expires in 24 hours
- _ga expires in 2 years
- _gat_gtag_[property_id] expires in 2 years
Through these cookies Google Analytics collects the following information:
- the pages you visit on our site
- how long you spend on each page of our site
- how you navigate to our site
- what you click on while you’re visiting our site
For more information on Google Analytics’ usage of cookies, see www.support.google.com.
Hotjar
Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Intercom
We us Intercom for hosting our chat on the website.
Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties’ privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
Disabling and removing cookies
If you wish disable cookies in your browser or remove cookies from your computer, or just find out more about cookies, refer to the help section of your browser and/or third-party information sites.
Contact
For questions regarding our use of data and your privacy you can contact us at the address below.
KL-ED Kabell sh.p.k
Rruga Pavarësia
2001 Durrës
Albania
Phone: +355 69 522 3636
Email: info(at)kl-ed.al